Effective Date: [01/01/2026]

RG Shop USA is committed to customer satisfaction. Please review our refund and return guidelines carefully.

  1. RETURN ELIGIBILITY (PHYSICAL PRODUCTS)

Returns are accepted within 14 days from the date of delivery.

To qualify for a return:

  • Item must be unused
  • Item must be in original packaging
  • Item must be in resalable condition
  • Proof of purchase is required
  1. NON-RETURNABLE ITEMS

The following items are non-refundable:

  • Opened protein or supplement products
  • Consumable goods
  • Hygiene or personal-use products
  • Clearance or final sale items
  • Digital products (all digital sales are final)
  1. RETURN PROCESS

To initiate a return, customers must contact:
pagos@rgshopusa.com

Customers are responsible for return shipping costs unless the item is defective or incorrect.

  1. REFUNDS

Once the returned item is received and inspected:

  • Approved refunds will be processed to the original payment method.
  • Processing times may vary depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to our error.

  1. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective product, you must notify us within 48 hours of delivery with photo evidence.